Pick the situation closest to what you are dealing with.

An employee cannot access an account or application

The work is blocked, but it is unclear whether the account, the device, or the software provider is responsible.

Computers, phones, or other devices are not working properly

The equipment is unreliable and nobody is sure whether it should be repaired, replaced, or supported by someone.

A software or technology vendor is not resolving the problem

Tickets are open, the issue remains, and each conversation starts over.

Internet, Wi-Fi, phones, or connectivity are unreliable

The connection drops or slows down, and it is unclear whether the provider, the equipment, or the network is at fault.